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Please Read Sellers And Buyers - Ruste Dowg - 05-31-2007
Right first off I respect this forums rules so I am not going to name and shame but put this as diplomatically as I can.I would like to explain a situation that has arisen between myself and another member.I would ask that you read this and then be as honest as you like and tell me what your opinion is. An add went up in the classifieds for a number of items made by a reputable member.I responded with an instant paypal payment and this message on 5/04/07. ''make that ** the best one you have ****! The seller reply's the same day. ''hey Darren, got payment, and ill make it a killer one, thanks man''' Great! I then get this email on the 20/4/07. ''Hey Darren. Here is a pic of yours and *****'s ****** yours is the one on the right closest.. you are number 6.shipping tomorrow mate and big thanks'' Great! I reply back straight away after receiving the above email with, ''looks fantastic mate, thanks so much for this great opportunity
Please make sure you send it recorded!Darren'' All sounds good.I then notice after the weekend that one of the other members has received there's and as we are both in the UK and the seller is from the UK, I found it odd that mine had not turned up after 5 days as if you send recorded it takes roughly 1-3 days no more. I checked with the other member who had received there's what postage method was used and it was just first class but thought maybe he did that as standard but I had requested recorded that things would be ok.So I send an email on the 26th asking about the item. ''Hey ****, did you send my ***** out on Saturday as nothing has showed up here yet, I see ***** got his so I thought I'd check. No card through the door mate, did you send it recorded?Darren''I get this reply,'' hey Darren, yep it went out with *****'*... give it a couple of days mate, did a card or anything get posted if you missed it maybe? let me know if nothing turns up by Saturday as I have the receipt here'' Ok fair enough, he must has sent recorded as he mentioned a card through the door, although he did not confirm I'll sit tight and wait. Saturday and still nothing so I send the next email,''Hey ****, no sign of the ***** mate
I have checked with neighbours as well to see if the package had been left with them but still no sign and no ticket through the door eitherDarren''No reply so I keep sending emails, one on the 1/5/07 4/5/07 13/5/07 20/5/07 23/5/07 and then again on the 28/5/07 when I at last get this reply,''Hey.. I take it its not turned up? the post office didn't really say much just wait on both ends. I sent out an item via ebay last year and the fucker never turned up, after 3 months it come back to us. and we got a negative feedback and everything, u see that guy didn't believe it was sent. Now in this case your ***** went out with *****'*, I kinda made that last set the last ****** as I quit making shortly after due to not having any supplies left at all and not having the heart to carry on with everything. so....''I'm like WTF? ok so I send this one,''Well no the ***** has not turned up and to be honest it wont now in my experience.I would just appreciate it if you could refund me the £65 or replace the ***** with another as I said before in an email I sent you.Can you please get back to me and let me know what you will do.Darren.''His reply,''ok, but I made the ***** and sent it. I didn't loose it and I know you didn't but I am not obliged to refund or replace, as once its left my hands there nothing I can do about it. I don't have that spare cash to hand as of yet anyway and as I said in the last mail all ***** supplies are gone. it possibly might turn back up at my house soon as its been a fair while, if it does which as I said they have before then I will pass it straight back on and would let you know immediately.... I don't want to sound unreasonable mate, but as you can see no party can win here, if you get a refund I loose out, if I don't send anything then you loose out, so I can part refund you then we would both at least have half safe as it costs me £30 to build a ***** anyway. so if you could agree I can send you £30.00 now as a half refund.''I'm a seller as you all know and in my book that aint good enough, I requested recorded and if he sent it that way he will have a tracking number and be insured to make a claim and offer me a refund. Wayne/savage once sent me a hockey mask for painting and when I did it and sent it it never got there, I didn't use recorded so in my book I was at fault that my service didn't get it there, so I purchased a ken tarallo blank painted one up and sent it to him as it felt like the right thing to do.So I send this one,''It's a hard one to call mate but I believe you sent it out I just think that you should have sent it with some sort of recorded or signed for service, if you still have the postage receipt can you not make a claim back for your expense? I look at it this way, I paid you for an item and it has failed to turn up, I am no way at fault and think the right thing to do is refund the full amount, I had to learn the hard way as well that posting without a recorded or signed for service is a huge risk, I did it once and never again as I had to give someone a full refund, it was the right thing to do, it wasn't their fault I had not got their mask to them and they had paid me for a service which I did not give.I on faith did not make a claim with paypal as I felt that you would have sorted this out for me by now.I don't want to have a dispute with you over this but I feel this has not gone well for me at all.Darren.''Just let me know what you guys think and thanks for taking the time to read this.Darren
Please Read Sellers And Buyers - petejig - 05-31-2007
Darren, if it's been sent out in the way you say, and he says there's a reciept,why don't you ask him to photocopy the reciept so you can check it out? Then ,as you say,if it's gone AWOL you simply make a claim and you get reimbursed.
Please Read Sellers And Buyers - Ruste Dowg - 05-31-2007
Good point, the person involed will be reading this, lets see if thet can do that for me.
Please Read Sellers And Buyers - frosty - 05-31-2007
Sorry this has happened bud, i think if you paid for recorded and asked for it, then thats the way it should have been sent, i never send anything without proof, been burned before myself.I hope you get sorted out
Please Read Sellers And Buyers - travsall - 05-31-2007
Well, technically, if he can provide proof it was made, and then sent, his obligation ends. That\'s only on a technical level though strictly adhering to the buyer/seller contract. However, in this hobby we\'re above that kind of technicality, or I like to think we are. Most guys would agree to some kind of deal on this, if it\'s not possible to make another one, and send that out, then a refund, partial refund, a piece of equivalant value etc, after exhausting means in which to recover the lost item. Most guys have had something disapear in the mail service, it is rare, but it does happen, I\'ve been on both ends of it, and both are equally frustrating. With both of my experiances though everyone was happy with the outcome, either with a refund, or new piece sent out. There is nothing to dictate anyone has to do that though, it\'s more on the golden rule, treat someone how you\'d wanna be treated in the same situation. I hope this all gets cleared up for you Darren, good luck mate
Please Read Sellers And Buyers - Funkytown - 05-31-2007
i say if you pay for recorded and he didnt get it then thats his fault man
Please Read Sellers And Buyers - Ruste Dowg - 05-31-2007
Everytime i have mentioned about the postage reciept he avoids the question, i have just recieved back half of what i paid and i'm not happy but his attitude was take it or leave it.It sadends me that a person with a good reputation can be so unreasonable.To think i would have been bothered to go to the post office with the reciept made sure i can get the £30 min claim and then straight away refund the full amount and wait to get back the £30 from the post office to cover my costs but then again i'm an honest and fair person and i guess that's why i have an excellent reputation.
Please Read Sellers And Buyers - Ruste Dowg - 05-31-2007
Just to add i asked for recorded but he never cofirmed how he sent it until it all went wrong.I asked he never replied for almost 3 weeks.
Please Read Sellers And Buyers - imperialhockmaster - 05-31-2007
I have to say ive been at both ends of this same situation, its a tuffy for sure, but as a seller i myself keep my wishes in mind if i were in on the other end, ive been burned and now i almost always get a tracking number so i have proof it actually left my hands, as you said darren you asked for it to be recorded and it was not, he has no proof it left so that is his responsibility to either refund you your money or buy some f#$!ing supplies and remake the item, i think its BS, i would definately make a claim asap.......
Please Read Sellers And Buyers - JoMaX - 05-31-2007
I agree with funkytown.I honestly think this guy was lazy when it came to shipping time man and didnt want to pay extra for the recorded shipping.....but that is just me man.