Well here\'s my story.... doesn\'t compare to your 10 month wait though.
The very first week of July, I contacted Emerson on the off chance he had an \'extra\' Defrosted mask lying around. He emailed back right away and told me, in fact, he did. It had a very basic paintjob and no hair so I got it for a decent price. He told me since the mask was already made, it would be shipped out as soon as my Paypal payment cleared into his bank account.
I went on vacation July 8 and emailed him around the 20th to check if he had sent it out. Again he emailed right back and said it was going out with a group shipment the next day. Well, that was the last time I\'ve had contact with him. I\'ve tried repeatedly to contact him but no response. I\'ve sent probably 7 or 8 emails...nothing. Now they just come back as "undeliverable".
It wasn\'t until after I paid that I started hearing some horror stories about Trioxin and the length of time people were waiting. Uh oh!
I contacted his partner, Joe, to ask for assistance. Joe was very nice and said he would try to contact Emerson to see what\'s up. For a while I hadn\'t heard from Joe either. Then yesterday, out of the blue, I get an email from Joe asking for my full name and shipping address. Things were looking up?
Basically he said they\'ve had some problems within the last year that set them back a lot and in turn, got a lot of people angry. He assured me my mask would be shipped out soon and I would get it before Halloween. We exchanged several emails yesterday alone, so I have a glimmer of hope. Now I wait.
I\'ve talked to a couple of people through this board (thanks RB and T-man) who also assured me that he\'s a stand-up guy...just not much of a business man. I have to trust their opinions as long time collectors and \'dealers\'.
Now before anyone comes bashing me about "hey, it\'s hasn\'t been that long a wait", I understand that. The only problem I have is a seller telling me an item will be shipped out on a specific date, and falling back on his word. I also know things come up and delays happen...that\'s totally understandable...more so if the mask still has to be made....not so much when it\'s sitting right beside him. But by now, I\'m getting used to makers not replying.
Let\'s all keep each other up to date!
The very first week of July, I contacted Emerson on the off chance he had an \'extra\' Defrosted mask lying around. He emailed back right away and told me, in fact, he did. It had a very basic paintjob and no hair so I got it for a decent price. He told me since the mask was already made, it would be shipped out as soon as my Paypal payment cleared into his bank account.
I went on vacation July 8 and emailed him around the 20th to check if he had sent it out. Again he emailed right back and said it was going out with a group shipment the next day. Well, that was the last time I\'ve had contact with him. I\'ve tried repeatedly to contact him but no response. I\'ve sent probably 7 or 8 emails...nothing. Now they just come back as "undeliverable".
It wasn\'t until after I paid that I started hearing some horror stories about Trioxin and the length of time people were waiting. Uh oh!
I contacted his partner, Joe, to ask for assistance. Joe was very nice and said he would try to contact Emerson to see what\'s up. For a while I hadn\'t heard from Joe either. Then yesterday, out of the blue, I get an email from Joe asking for my full name and shipping address. Things were looking up?
Basically he said they\'ve had some problems within the last year that set them back a lot and in turn, got a lot of people angry. He assured me my mask would be shipped out soon and I would get it before Halloween. We exchanged several emails yesterday alone, so I have a glimmer of hope. Now I wait.
I\'ve talked to a couple of people through this board (thanks RB and T-man) who also assured me that he\'s a stand-up guy...just not much of a business man. I have to trust their opinions as long time collectors and \'dealers\'.
Now before anyone comes bashing me about "hey, it\'s hasn\'t been that long a wait", I understand that. The only problem I have is a seller telling me an item will be shipped out on a specific date, and falling back on his word. I also know things come up and delays happen...that\'s totally understandable...more so if the mask still has to be made....not so much when it\'s sitting right beside him. But by now, I\'m getting used to makers not replying.
Let\'s all keep each other up to date!