08-16-2006, 05:29 PM
I just don\'t see where mask making and customer service have to be mutually exclusive. Plenty of makers make time to respond to inquiries, as they should. Granted you are always gonna have idiots who want to email every single day asking "when am I gonna get my mask" but by and large customers just like updates. How hard is it to set aside and hour or so every few days to take care of questions? I\'ve done enough retail in my life to know that just having a nice product isn\'t enough...you have to have customer service to go along with it. Whats the point of making a product that people want but having zero customer service? I for one will not do repeat business and word of mouth will not be kind either.................................Larry