12-06-2008, 08:55 AM
DMC is definitely a bit unreliable with communication, and can be slow at times, but I have been dealing with them for years and in all cases they have been extremely friendly, and have always delivered fantastic products. My most recent purchase was a part 5 clean sweater, ordered early October and arrived before Halloween.David Miller even once personally helped me out by offering to replace (for free!) my Part 7 stunt mask after my brother accidentally tore it (wearing it without my permission..gahh). It took a month or so but arrived with a personal note from David, thanking me for my patience. So, in my opinion DMC is one of the nicest in terms of customer service, even with some delay. Just be persistent if you really need a reply.Good luck.