Xbox Live Help

[🪦 Castle Warlock ●]

Don't reset the router!...if you did, you will need to reinstall the software to your computer and then go back in and retype the subnet masks and gateway, etc!First thing to do would be to see if both pull internet by themselves. Run one CAT5 from your modem to the computer, see if it pulls internet! IF IT DOES, pull the power cord out of the back of the modem, put in the CAT5 from your XBOX360, then reconnect the power cord. Wait till the correct lights pop up on the modem and then try to pull XBOXLIVE. When switching CAT5/ethernet cords out from ANY modem or router you most likely ALWAYS will need to power-cycle (power-cycle = pulling the power cord out of the router/modem when swapping CAT5/ethernet cables). You will probably need to powercycle FIRST before you will even be able to pull internet just for your computer.When you have found that you can pull internet to both devices alone, then you can try to use both the modem and router for multiple devices. This is what you'll need to do then!1. Unplug all power cords from the backs of the modem and router2. Plug in (ALL) CAT5/ethernet cables. One running from the router to the computer, one running from the router to the XBOX360, one running from the modem to the router. An based on what ISP you use, one running from the wall to the modem.3. After making sure all CAT5/ethernet connections are connected, THEN starting with the modem, plug the power cord back into it, wait for the proper lights to appear on the front. THEN plug the power cord back into the router, wait for the proper lights to appear on the front.4. At this point, unless there in another hidden factor at play, your internet should now bw working for both machines. If you ended up resetting the router, (little button you would push a pen into) you WILL probably have to reinstall and call the routers tech support. MOST of the time the modem and router aren't working because they need to be power-cycled! If you followed the steps above in the exact order, then you will most likely never need to power-cycle again and it will always just pull internet to both.Anymore questions?...just ask