Anyone Else Find This F'n Annoying?

[🪦 knewby ●]

First off this a generalization and not directed at a particular maskmaker and NOT intended to turn into a bashing thread!!!!!

I cannot stand when I order a mask(s) from Maker "X" and never get even an email reply that the order is received. You wait a while and email politely inquiring about the status and a possible ship date and still emails are ignored. All the while that Maker "X" is showing off new sculpts on message boards and adding Ebay auctions show you KNOW he has internet access. Is maker too busy to reply to a 5 second email or are they just ingoring you??.....................Just a thought.,..Larry

[🪦 SlasherHouse ●]

I hate that and am experiencing that myself. :down:

[🪦 Ben_Forsaken ●]

some of em gets tons of emails and tend to ignore them sometimes.

most of these guys are one man shops. If he spends all his time checking emails, then he\'s not getting work done. People don\'t realize how much time it takes to do all this stuff yourself. Not just the mask work. But the customer service type stuff too.

plus it depends on how the order comes in. If it comes off of eBay, why reply? Make the mask and ship it out. You usually don\'t know who it\'s going to anyway.

and I\'m sure there\'s alot of mask makers who could complain about, "how come customers recieve the mask and don\'t say thank you? or let you know that it arrived?"

[🪦 knewby ●]

Good points and all of them understood. I\'m trying not to sound like a whiner about this don\'t get me wrong. I realize these are handcrafted and like you pointed out most are one man shows. But does being a one man show absolve one from having customer service? Whats the point of making a product and selling it if you have no skills in that regard? As far as emailing makers I think most everyone shows off their newest masks in these forums so the makers get a very public thank you.................................Larry

[🪦 SlasherHouse ●]

What about the customers who do leave the possitive comments and are repeat customers? Takes only a few seconds to respond to an email especially if you\'re already online talking about something else you\'re working on. Don\'t even get me started on the ones who just disappear altogether who were at one time reputable. No excuse is good enough unless paralysis is involved then I can understand. Just my 2 cents.

[🪦 onoman ●]

I\'ve been going through it alot lately. It suckles! :down:

[🪦 knewby ●]

I just don\'t see where mask making and customer service have to be mutually exclusive. Plenty of makers make time to respond to inquiries, as they should. Granted you are always gonna have idiots who want to email every single day asking "when am I gonna get my mask" but by and large customers just like updates. How hard is it to set aside and hour or so every few days to take care of questions? I\'ve done enough retail in my life to know that just having a nice product isn\'t enough...you have to have customer service to go along with it. Whats the point of making a product that people want but having zero customer service? I for one will not do repeat business and word of mouth will not be kind either.................................Larry

[🪦 frosty ●]

Well as a mask maker myself, i know what its like, sometimes life gets in the way, i have been having delays myself lately building the new workshop and laying new areas for spraying etc, i do try and keep people in the loop though, does not take too long to reply to an email.
If you don\'t reply you end up with a crappy reputation, which equals no sales in the future

[🪦 knewby ●]

Well as a mask maker myself, i know what its like, sometimes life gets in the way, i have been having delays myself lately building the new workshop and laying new areas for spraying etc, i do try and keep people in the loop though, does not take too long to reply to an email.
If you don\'t reply you end up with a crappy reputation, which equals no sales in the future

[post=\"174933\"]<{POST_SNAPBACK}>[/post]

Exactly!.....a few seconds can do wonders to reassure a customer. It\'s a little disheartening to drop a few hundred bucks on a mask and then get ignored.......Larry

[Willowman]

The \"I don\'t have time, I have masks to make\" excuse is B.S. Mask-makers make their own hours so give me a break. If you own a business you gotta work. Some people forget how lucky they are not to have to work a 40-hour(or more) a week job just to make ends meet.